Shipping policy

Digital Delivery & Shipping Policy

Welcome to Nexabooks (https://nexa-books.com/). All products available on our store are 100% digital goods (eBooks, digital guides, and downloadable resources). We do not sell or ship any physical merchandise.

1. How Digital Delivery Works

Once your payment has been securely processed, you will receive immediate access to your digital purchases through two convenient methods:

  1. Instant On-Screen Download: Immediately upon completing checkout, you will be redirected to the order confirmation page containing direct download buttons for your purchased eBooks.
  2. Email Confirmation & Access Link: Within 1 to 5 minutes of your purchase, an automated order confirmation email containing your permanent digital download links will be sent to the email address provided at checkout.

2. Delivery Fees & Shipping Charges

Because all of our products are delivered electronically over the internet, there are zero shipping fees, handling charges, or import taxes. Worldwide delivery is completely free and instant.

3. File Formats & Device Compatibility

Our eBooks are delivered in universal digital formats designed for seamless reading across all modern devices:

  • Supported Formats: High-resolution PDF and/or EPUB.
  • Compatible Devices: Apple iPhone / iPad, Android smartphones & tablets, Windows PCs, Mac computers, Kindle readers, and all standard e-reader apps.

4. Download Limits & Lifetime Access

Your purchase grants you personal access to the digital file. We recommend saving your downloaded file to your local device or cloud storage (e.g., iCloud, Google Drive, Dropbox) for offline access.

5. Troubleshooting: Did Not Receive Your Download Email?

If you have not received your digital download email within 10 minutes of completing your payment, please follow these steps:

  • Check Spam / Junk Folders: Automated emails can occasionally be routed to your spam or promotions tab by your email provider.
  • Verify Email Address: Ensure the email address entered during checkout was spelled correctly.
  • Contact Support: If you still cannot locate your files, contact our team immediately and we will manually dispatch your files right away.

6. Need Help With Your Order?

If you encounter any difficulty opening, reading, or downloading your eBook, our customer support team is here to assist you:

  • Customer Support Email: contact@nexa-books.com
  • Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
  • Response Time SLA: Within 24–48 business hours