Refund & Returns Policy for Digital Products

Thank you for purchasing from Nexabooks (https://nexa-books.com/).

1. Nature of Digital Products & Final Sale

Because our products are instant digital downloads (eBooks, guides, and digital materials) that are delivered and accessible immediately upon purchase, all sales are final and non-refundable once the file or download link has been delivered, except as expressly provided in this policy.

Unlike physical goods, digital files cannot be physically returned, inspected, or restored to an unread state.

2. Exceptions & Eligibility for Refunds or Replacements

We are committed to delivering working, high-quality digital products. We will gladly issue a full refund or a replacement file under the following circumstances:

• Non-Delivery of Product: Due to technical failure or email filtering, you did not receive your download access, and our support team was unable to manually deliver your file within 48 hours of your request.
• Corrupted or Defective Files: The downloaded file is damaged, incomplete, or unreadable, and our technical support team cannot provide a working version within 48 hours.
• Duplicate Transaction: You were accidentally charged twice for the exact same eBook in a single purchase session.

3. How to Request Assistance or a Refund

If you experience any issues accessing your digital purchase, please contact us within 14 days of purchase:

• Support Email: contact@nexa-books.com
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
• Expected Response Time: Within 24–48 business hours

Please include your Order Number, the email address used during checkout, and a brief description of the technical issue.

4. Customer Support Before Disputes

If you encounter any problem with your order, please reach out to our support team at contact@nexa-books.com before filing a dispute with your bank or payment provider. We are always here to help and ensure you receive your purchase promptly.